Try our new Engagement Model | Joyous

Use AI to enable The Right Kind of Wrong at Scale

Register your interest to be among the first cohort to try a new HR engagement model informed by Amy Edmondson and Mark Mortensen's latest research on the employee value proposition. Exclusively available on Joyous - a world-leading feedback platform that uses AI to turn any feedback into an instant action plan.

Joyous - The Right Kind of Feedback

An AI alternative to traditional surveys that turns any feedback into an instant action plan.

Designs custom conversation drafts

Drafts a campaign or survey from a prompt using Joyous best practice.

Asks a dynamic follow-up ensuring actionable depth

Chats one-on-one with large audiences

Analyzes chats for actionable insights

Identifies actionable phrases, groups, and prioritizes them

Suggests action items and tasks

Suggests a detailed action plan

Draft, chat, analyze, act. Effortlessly with AI.

Try a new type of HR Engagement Model

Annual Baseline

16 rated statements + 4 open questions, plus eNPS - to identify initial focus areas.

Quarterly Pulse

4 rated statements + 1 open question, plus eNPS - to track progress on key focus areas.

Fully customizable

Easily tailor the conversation script, questions and visibility to suit your culture and goals.

Backed by research from Amy Edmondson and Mark Mortensen.

Informed by research on the employee value proposition from Amy and Mark, Joyous has created a model that supports psychologically safe, action-oriented conversations - designed specifically for large, diverse workforces.

Lifecycle surveys & chat campaigns

Effortlessly add lifecycle surveys and focused AI chat campaigns to your approach - ensuring structured continuous improvement between your annual baseline and quarterly pulse surveys.

Explore

Identify areas where meaningful opportunities exist and select one.

Uncover

Run Joyous chats at scale to gather ideas from your teams.

Focus

Use the Joyous action plan to identify & approve experiments.

Experiment

Enable teams to safely experiment and learn at scale.

Now knowing where to start is easy.

The Smart Risk Framework is a practical way to discover opportunities, launch targeted experiments, and learn what works at scale.

Structured for speed and depth

Based on years of experiments and refinement - targeted campaigns are proven to get enough depth to act from a quick chat.

Popular topics for smart risk discovery

Each campaign focuses on a specific opportunity area organizations are exploring today.

AI & augmented work

Where could AI and automation make work more efficient?

Frontline innovation

What experiments could improve work, products, or services?

Process friction & time waste

Where could systems and processes be simplified or improved?

Customer experiments

What ideas would surprise and delight customers?

Backed by research from The Right Kind of Wrong.

Through Smart Risk Discovery Campaigns, organizations gather insight from the people across the organization through brief one-on-one chats at scale to surface opportunities for innovation, efficiency, and improvement.

Professor Amy C. Edmondson

Novartis Professor of Leadership and Management at the Harvard Business School.

Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of society.

Amy is the author of 7 books and over 60 scholarly papers, published in academic and management outlets, such as Administrative Science Quarterly, Academy of Management Journal, and Harvard Business Review. She is a sought-after keynote speaker with a worldwide following.

Professor Mark Mortensen

Professor of Organisational Behaviour, Associate Dean of the INSEAD Middle East Campus.

Mark Mortensen is the Associate Dean for the Middle East Campus and Professor of Organisational Behaviour at INSEAD. Mark is an expert in organizational collaboration and design, with a focus on hybrid, virtual, and globally distributed work. Recently, he has focused on the changing nature of the employee value proposition and its impact on employee attraction, retention, and engagement.

Mark publishes regularly in practitioner outlets like Harvard Business Review, Sloan Management Review, and IESE Insights as well as popular press outlets both in print and online.