Survey - Using feedback from frontline employees in operational improvement

We’re interested in understanding how your frontline people are included in operational improvement initiatives.

Data will be aggregated anonymously to build a report on current practices in our upcoming guide.

How do you currently include input from your frontline employees?

What tools do you use for collecting feedback from your frontline employees? Select as many as needed

• Focus groups
• Survey
• Suggestion box/suggestion app
• Learning tours/exec workplace experience
• Other

How do you incorporate feedback collected into your operational improvement plans?

Who is responsible for collecting and using feedback from your frontline employees? Please list roles of people involved in the process

Do you use AI tools to help process employee feedback?

• Yes
• No

How effective do you believe your current process is?

Are changes made fast enough to be effective?

0 – Not effective

10 - Highly effective

• 0
• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

What is the overall impact of changes made?

0 - Not effective

10 - Highly effective

• 0
• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8
• 9
• 10

What areas do you think feedback from your frontline employees can impact the most?

• Improve Employee Experience
• Improve Customer Experience
• Cost savings
• Competitor intelligence
• Risk mitigation
• Other

What are your future plans for incorporating frontline employee feedback in operational improvement?

Please Select Focus on it more - we have initiatives in place Focus on it more - but have no initiatives in place No changes planned Focus on it less

Do you want to receive a copy of the guide when it is released?

• Yes
• No