3 Reasons to say yes

Switch to Joyous, we'll make it easy for you.

Save at least 25%

We'll price Joyous at least 25% below the feedback platform we replace.

No transition cost

Still under contract? We will cover the remaining transition period.

Free migration

Move your use cases over with no additional fees. Our team does the work.

Why change at all?

Cheaper isn’t the point.

Feedback for the last 20 years measured the temperature. The next 20 should continuously improve it.

01 · Listen

Discover the questions.

Define the problem, start the conversation and let AI follow the answer to what actually matters.

02 · Understand

Find the meaning.

Combine customer, employee, market, and AI agent feedback so separate data becomes one clear problem.

03 · Act

Turn insight into action.

Create a prioritized action plan and hand actions to the human, AI agent or system to adjust in real-time.

04 · Prove

Show people what changed.

Close the loop. Tell customers and employees when their feedback caused something to change.

05 · Learn

Keep learning.

Watch what happens next. Did the action work? Use new evidence to decide what should happen after that.

A useful question

Pull up your 10-year graph.

NPS. CSAT. eNPS. Engagement. Has it changed much? If so, did it change simply because you measured the score? If not: what exactly are you paying for?

A survey assumes I know the important questions before I hear your answers.

1

Don't design every question.

Tell Joyous what you need to understand. AI follows the participant and asks what matters next.

2

Don't stop at insight.

Joyous groups and prioritises what people are saying, then turns patterns into specific actions and tasks.

3

Don't leave action in a dashboard.

Route work to humans, AI agents or systems — then keep listening to see whether the change worked.

A simple example

One problem. Four signals.

A competitor beats your price by 30% in a new campaign. By lunchtime, customers are leaving. Could your current feedback system understand the whole problem and do something about it while it still matters?

Customers “I waited ages for you to answer me. I'm leaving if you don't match the new price.”

Frontline teams “Calls take too long. Every price match needs manager approval.”

AI agents “Transfers to humans are rising because I cannot price match.”

Market Competitor has launched an equivalent offer 30% cheaper.

Dynamic AI Chats reveal an immediate need to act.

Joyous chats uncover the scale of the problem and the actions to take from four angles: A competitor offer is creating significant churn and an influx of support contacts is causing widespread support delays - your team and AI agents require more authority to approve price matches quickly.

An action plan is handed off to humans and AI in real-time.

1. Temporarily increase frontline discount authority.
2. Update frontline knowledge and workflow systems.
3. Give the AI service agent the same authorized retention path.
4. Contact affected customers with the offer they originally asked for.

The future of feedback

A real-time engine for change

The old feedback stack allows you to look in the rearview mirror. Joyous helps the car go faster.

Feedback over the last 20 years

Measured the temperature. Rarely changed it.

Feedback for the next 20 years

A real-time engine for change.

What would happen if you stopped sending surveys tomorrow?

Ruby Kolesky · CEO, Joyous

Not another dashboard.

See the actual product, how people respond, and how feedback moves from signal to action.

The practical stuff.

Which platforms can I trade in? Qualtrics, Medallia, Culture Amp, Glint, Perceptyx, InMoment, Workday Peakon, AskYourTeam and other qualifying feedback platforms.

What does “25%+ less” mean? For qualifying trade-ins, Joyous will be priced at least 25% below the platform being replaced, subject to scope and contract terms.

What if my current contract hasn't ended? For qualifying customers, Joyous can cover the transition period at no cost in return for a longer-term Joyous agreement afterwards.

Do I need to migrate everything on day one? No. Start with one use case or journey, prove the new model, and expand from there.

Can Joyous still run NPS, CSAT or engagement measurement? Yes. Measurement remains useful. The difference is that it becomes one feature inside a system built to understand what should change and help action happen.

Isn't it time to try something new?

Enter some basic information and we'll build a basic trade-in offer for you instantly. After that you can book a quick demo with us - only if you want to.